Orders & Purchases
Questions about your purchase, payment, or order confirmation.
STITCH LIBRARY
We’re here to help.
Have a question about your order, your download, or one of our patterns? Our support team is happy to help you get back to creating.
Let’s get you unstuck.
Whether you need help finding your download, have a question about a purchase, or ran into a technical issue, simply send us an email. We’ll do our best to help as quickly as possible.
Email Support support@stitchlibrary.storeSupport at a glance
Response within 24 hours
We aim to respond to every message
within 24 hours.
7 days a week
Our support team is available
throughout the week.
Digital product support
Help with orders, downloads,
files and pattern access.
What can we help with?
Whatever you need, send us a message and include your order details when relevant so we can help you faster.
Download Help
Can't find your files or having trouble accessing your digital download?
Pattern Questions
Need clarification or assistance with one of our digital patterns?
Technical Issues
Something isn't working as expected? Tell us what happened and we'll help.
Quick answers
How quickly will I receive a response?
We aim to respond to all support requests
within 24 hours, 7 days a week.
I purchased a pattern but can't find my download. What should I do?
Please email us using the address above and
include the email address used for your purchase.
We'll help you locate your files.
What information should I include in my message?
If your question is about an order, please include
your order number and the email address used at checkout.
This helps us assist you faster.
Can I contact you about a technical problem?
Absolutely. Tell us what happened and, if possible,
include a screenshot or a description of the issue.
We'll help you troubleshoot it.
Ready to get back to creating?
Send us a message and our support team will get back to you within 24 hours.
Email Stitch Library