Your privacy, respected.

Who We Are

Stitch Library operates this website and provides digital crochet, knitting, cross stitch, and other creative pattern products.

For the purposes of this Privacy Policy, "Stitch Library", "we", "us", and "our" refer to the operator of the Stitch Library website.

If you have questions about this Privacy Policy or how your information is handled, you can contact us at support@stitchlibrary.store.

Information We Collect

The information we collect depends on how you interact with Stitch Library.

How We Use Your Information

We use personal information only for purposes connected with operating, improving, and supporting Stitch Library.

• Process and fulfill purchases of digital products.
• Deliver digital downloads and provide access to purchased products.
• Respond to customer support requests and troubleshoot access or technical issues.
• Process payments and help detect or prevent fraudulent transactions.
• Maintain, secure, and improve our website and services.
• Understand website usage and performance through analytics.
• Measure advertising performance and improve our marketing.
• Send marketing emails where you have subscribed or where otherwise permitted by applicable law.
• Comply with legal, accounting, tax, security, and regulatory obligations.

Payments & Transactions

Payments on Stitch Library may be processed through Stripe and PayPal.

We do not need to receive or store your full credit or debit card number on our website in order to process your purchase. Payment information is handled by the relevant payment provider according to its own privacy practices and terms.

Payment providers may process information necessary to authorize transactions, prevent fraud, comply with legal obligations, and provide their payment services.

Digital Products & Downloads

Stitch Library sells digital products. When you purchase a product, we process the information necessary to confirm the transaction and provide access to the purchased files.

This may include your name, email address, order information, product purchased, and information necessary to provide or troubleshoot your download.

We may retain transaction and order information for legitimate business, accounting, tax, fraud-prevention, and legal purposes.

Email Marketing

We may use your email address to send newsletters, product updates, special offers, and other marketing communications when you subscribe or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related messages, such as order confirmations, download information, or support responses.

Analytics, Advertising & Tracking

We use certain technologies to understand how visitors use Stitch Library, measure website performance, improve our marketing, and understand the effectiveness of advertising.

Cookies & Similar Technologies

Cookies are small files or identifiers stored on or associated with your device when you visit a website.

Stitch Library may use different categories of cookies, including:

• Essential cookies required for core website functionality, security, shopping cart, and checkout.
• Analytics cookies used to understand website traffic and performance.
• Marketing cookies used for advertising measurement and marketing purposes where permitted.
• Preference cookies used to remember certain settings or choices.

Depending on your location and applicable law, certain non-essential cookies may require your consent before they are activated.

Third-Party Services

We use selected third-party providers to operate Stitch Library and provide services to customers.

• Payment providers such as Stripe and PayPal.
• Website, hosting, security, and infrastructure providers.
• Analytics and measurement providers such as Google Analytics.
• Advertising and measurement providers such as Meta.
• Email marketing and communication providers.

These providers may process information according to their own privacy policies and contractual obligations.

When We Share Information

We do not sell your personal information as a standalone product.

We may share information with service providers where necessary to operate the website and provide services, including payment processing, hosting, security, analytics, advertising measurement, customer support, and email communications.

We may also disclose information where required by law, legal process, court order, regulatory requirements, or where reasonably necessary to protect our rights, customers, website, or the security of our services.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order and transaction information may need to be retained longer to meet accounting, tax, fraud-prevention, dispute resolution, or legal obligations.

Marketing information may be retained while you remain subscribed, subject to applicable law and our legitimate business needs.

Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information.

Your Privacy Choices & Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information. These may include:

To exercise a privacy-related right, contact us at support@stitchlibrary.store. We may need to verify your identity before completing certain requests.

Children's Privacy

Stitch Library is not directed specifically at children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us in a manner that violates applicable law, please contact us so that we can review the situation and take appropriate action.

International Data Transfers

Some of the third-party service providers we use may process information in countries other than the country where you live.

Where applicable, such providers may use contractual, technical, organizational, or other safeguards required by applicable data protection laws for international transfers.

Customer Accounts

At present, Stitch Library does not require customers to create a personal account in order to complete a purchase.

If we introduce customer accounts or additional account-based services in the future, this Privacy Policy may be updated to explain how account information is collected and used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last updated" date displayed below. We encourage you to review this page periodically.